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General FAQ

A Digital Certificate is issued by a Certification Authority (CA) and signed with the CA's private key. Digicert is a trusted Certification Authority and is responsible for the issuance and management of Digital Certificates.

Digital Certificates, also called Digital ID's, are the electronic counterparts to identity cards, driver licenses, passports or membership cards. A Digital Certificate can be presented electronically to prove your identity or your right to access information or services online.Digital Certificates bind an identity to a pair of electronic keys that can be used for encrypting and signing digital information.

A Digital Certificate enables individuals and organisations to secure business and personal transactions across communication networks.

Digital Certificates contain the owner's public key, the owner's name, an expiration date, the name of the Certification Authority that issued the Digital Certificate, a serial number, and perhaps some other information.

A root certificate is the digital certificate of a certification authority. The public key in this certificate is used to verify the signature of the certification authority. With the corresponding private key the certification authority signs all certificates issued.

The root certificate confirms that the public key and the certification authority are linked. By downloading the root certificate the user accepts to trust the certification authority.

You can get a Digital Certificate by visiting the Certificate Services of Digicert.

Your request for a personal Digital Certificate with identity assurance is processed after your identification is verified which then it will take about 5 – 7 days.

A request for a server Digital Certificate can take 2 to 3 days.

Digicert offers personal Digital Certificates and server Digital Certificates:

  • Personal certificates for use with applications like Google Chrome, Microsoft Internet Explorer or customer certification solutions (clients)
  • Server certificates for use with secure web servers (merchants).

With a personal Digital Certificate issued by Digicert for your compatible SSL (Secure Socket Layer) browser, you can identify yourself to web sites and be authorised to access private and protected information.

You can use your personal certificate for most low-value commercial transactions like online purchases and subscriptions and for encrypting.

With an S/MIME (Secure/Multipurpose Internet Mail Extensions) compatible e-mail reader, you can sign and secure your e-mail.

A Digital Certificate binds a public key to an individual or organisation. The binding of a public key to an individual or organisation is certified by a trusted source, Digicert.

Digital Certificates are based on Public Key Cryptography, a scheme that uses public and private key pairs.

The private key is known only by the owner and is used to create a digital signature. This key must be kept private at all times by the user. The public key is widely known and is used to verify the digital signature. Indeed, when you verify a digital signature, you want to know the identity of the person who has signed the message.

A public and private key pair has no inherent association with any identity; it is simply a pair of numbers. This association is achieved in a Digital Certificate that binds the public key to an identity.

A Digital Certificate makes it possible to verify someone's claim that they have the right to use a given key, helping to prevent people from using phony keys to impersonate other users. Used in conjunction with encryption, Digital Certificates provide a more complete security solution, assuring the identity of all parties involved in a transaction.

The potential of business opportunities and enhanced customer convenience services offered by the Internet is phenomenal. From home banking to network shopping and online information subscription services, security remains a growing concern.

Governing access control through the use of a simple password is no longer thought to be adequate. Controlling access through the use of a known quantity, the password, in addition to a possessed entity, the digital certificate, is much more secure.

More and more companies doing business on the Internet are awakening to this reality and requiring the use of digital certificates by their customers.

However, it's not just online consumers that will need digital certificates, businesses operating electronic commerce servers on the Internet will need digital certificates as well.

Here, because of the identity verification performed by the Certification Authority before issuance, the presence of a digital certificate will attest to the integrity of the business, thus providing online consumers with assurance that they are dealing with a legitimate business.

Digital Certificates meet the requirements for the following applications:

  • Privacy and confidentiality -- organisations want digital certificates for message encryption and decryption.
  • Integrity, authentication, and non-repudiation (digital signing/verification) -- organisations plan to use digital certificates for digital signing of messages to establish the identity of the sender and establish that messages have not been tampered with.
  • Access control -- will require digital certificates, whether in browsers, on disks or on smart cards, to control access to facilities, Internet sites, Intranets, and other digital networks.
  • Proof of document transmission (time stamping)-- organisations need to use independent time stamping authorities to verify dates and times of critical messages for legal and commercial uses.
  • Document archive and retrieval -- organisations need to use digital certificates to validate that stored messages have not been altered and to provide controlled access to authorised individuals.
  • Identification and privileges -- organisations will require digital certificates to establish their rights and privileges, for instance, for licensing purposes
Basically all common applications supporting x509 v3 certificates: modern computer with compatible browser; internet connection; other requirements that may be set by the user
Please contact our Customer Service at +603 8800 8008 or email to customercare@digicert.com.my immediately.
You can walk-in to purchase our digital certificate with all the required documents at

Pos Digicert Sdn. Bhd. (457608-K)
( formerly known as Digicert Sdn. Bhd. )
CA License No.: LPBP-1/2015(3)

No. 8-3A-02, Star Central,
Lingkaran Cyberpoint Timur,
63000 Cyberjaya,
Selangor Darul Ehsan

from Monday to Friday at 9.00am to 5.pm.

Digicert has several root keys. You can download them as per the following instructions:

Public Key Infrastructure or PKI, is defined as the set of hardware, software, people, policies and procedures needed to create, manage, store, distribute and revoke Public Key Certificates (PKCs) based on public-key cryptography

Usage of PKI and Digital Certificates

The implementation of PKI with the usage of Digital Certificates will provide the following key benefits:

  • Authentication
  • Digital Signature and
  • Non-repudiation Encryption

Authentication is the verification of the identity of a person (or host, server, client...). It guarantees the authenticity of who signed the data - so you know who participated in a transaction and that it has not been forged by someone else. It allows determining the true identity of a user attempting to access a system by confirmation of the claimed identity.

A feature of a digital signature which allows the author ("signer") of a message to prove his identity

Non-repudiation allows you to prove later who participated in a transaction - a signer of a document on one end of a transmission cannot deny having sent the message nor can the recipient deny having received it.

Simply stated, non-repudiation means that information cannot be disclaimed, similar to a witnessed handwritten signature on a paper document. A feature of a digital signature which allows the author ("signer") of a message to prove his identity.

Encryption is the conversion of plaintext data to unintelligible data, called 'ciphertext', by using algorithms and secret codes (keys). Decryption is defined as the reverse of this situation, the conversion of unintelligible data into a legible format.

Below are list of our payment methods.

Payment Methods

  • Cash and Credit Card ( ONLY applicable for walk in customer )
  • Company / Personal Cheque, Bank Draft, Money Order, Postal Order, Internet Banking ( applicable for walk-in, email and courier )

    A )   Walk in and courier:

    • Please write your name, contact number and company name at the back of the Cheque.
    • Please attach the proof of payment such as online banking transaction slip or cash / cheque deposit receipt.

    B )   Email

    • Please attach the softcopy of proof of payment such as online banking transaction slip or cash / cheque deposit receipt.

  • Purchase Order - you may liaise directly with our Sales team for quotation at sales@digicert.com.my
Our bank account details are as below:

HSBC AMANAH MALAYSIA BERHAD
001-460443-021
DIGICERT SDN BHD

Our application process is as below:

*Note: Process will only start once all required documents and payment are completed.

A )   WALK IN

Submission from 9:00 AM to 1:00 PM

  • 1 to 2 application(s) request: -- 1 hour for each application to process
  • 3 or more applications request: -- Process will be in batch. Our front counter staff will advise estimated time for collection.

Submission after 1:00 PM

  • Next working day collection.
  • For urgent request, please liaise directly with our front counter staff.


B )   EMAIL OR COURIER

  • 7 working days.
  • For application via email
  • For application via courier
    • Please courier your application together with supporting documents and cheque / proof of payment to:

      Pos Digicert Sdn. Bhd. (457608-K)
      ( formerly known as Digicert Sdn. Bhd. )
      CA License No.: LPBP-1/2015(3)

      No. 8-3A-02, Star Central,
      Lingkaran Cyberpoint Timur,
      63000 Cyberjaya,
      Selangor Darul Ehsan

      ( Attention: Application Team )

  • For urgency request, please liaise with application team at applications@digicert.com.my.

Yes. Tax Invoice will be delivered together with your digital certificate. However, if the payment made via Purchase Order, your tax invoice will be sent within 14 working days after you receive your digital certificate.

We are located at:

Pos Digicert Sdn. Bhd. (457608-K)
( formerly known as Digicert Sdn. Bhd. )
CA License No.: LPBP-1/2015(3)

No. 8-3A-02, Star Central,
Lingkaran Cyberpoint Timur,
63000 Cyberjaya,
Selangor Darul Ehsan

GPS Coordinate :
2.911977, 101.6474638   |   (Mobile) Open in Waze Application

Our counter operating hours are as below:

Monday - Thursday ( 09.00am - 05.00pm )
Friday ( 09:00am – 12:30pm, 02:45pm – 05:00pm )

To unblock, please courier your token / smartcard to Digicert together with media return form / revocation request form. You can request the form from customercare@digicert.com.my or you can download it at https://www.digicert.com.my/downloadpage/form

You need to re-apply your certificate. Please fill in media return form / revocation request form. You can request the form from customercare@digicert.com.my or you can download it at https://www.digicert.com.my/downloadpage/form

You also may email to customercare@digicert.com.my if you need more information.

Yes. You can install to multiple PCs as long as you have the original certificate and PIN code. Otherwise, you need to re-apply as we will only keep the certificate for one month period.

Yes. The courier service / individual needs to bring the authorisation letter with relevant documents for our record.

Send an email to customercare@digicert.com.my explaining your situation. We will respond to your mail within 48 hours.

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